DevOps & Automation
ITIL 4 Foundation
Master IT service management best practices and earn ITIL 4 Foundation certification.
3 DaysBeginnerITIL 4 Foundation (Axelos)
Course Curriculum
Module 1Introduction to ITIL 4
- History and evolution of ITIL
- Key concepts: service, value, outcomes
- Stakeholders: providers, consumers, users
- ITIL exam format and syllabus
Module 2Service Value System
- Guiding principles of ITIL 4
- Governance in the SVS
- Continual improvement model
- Value chain activities
Module 3Four Dimensions
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Module 4ITIL Practices
- Incident, problem, and change management
- Service desk practice
- Service level management
- Monitoring and event management
Prerequisites
- No technical prerequisites
- Basic understanding of IT operations is helpful
Who Should Attend
- IT service managers and team leads
- Helpdesk and support professionals
- Project managers working in IT
- Anyone pursuing ITSM certification
Get Started
Interested in ITIL 4 Foundation?
Our training advisors will help you choose the right batch format, dates, and pricing for your team or individual goals.