Privacy Policy

1. Introduction

TensorNova (“we”, “us”, or “our”) is a corporate IT training institute headquartered at Sector 85, Sohana, SAS Nagar Mohali, Punjab, India — 140308. We are committed to protecting the privacy of every individual who visits our website, enquires about our courses, or enrols in our training programmes.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights regarding that data. By using our website at tensornova.in or submitting a contact form, you agree to the practices described in this policy.

2. Data We Collect

We collect personal information in the following categories:

3. How We Use Your Data

We use the personal information we collect for the following purposes:

• →To respond to course enquiries, quote requests, and SME partnership applications.
• →To process course enrolments, issue invoices, and send joining instructions.
• →To send training schedules, course materials, and exam preparation resources to enrolled participants.
• →To communicate important updates about batches, venue changes, or certification exam dates.
• →To send occasional newsletters and promotional communications about new courses — only where you have given consent. You may unsubscribe at any time.
• →To improve our website content, course offerings, and user experience through aggregate analytics.
• →To comply with legal obligations, including tax and accounting requirements under Indian law.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• →Service providers who support our operations — such as email delivery platforms, payment gateways, and cloud hosting providers — under strict confidentiality agreements.
• →Microsoft, EC-Council, PMI, or other certification bodies as required to register you for certification exams.
• →Government authorities or law enforcement agencies when required to comply with applicable Indian law, court orders, or legal process.

5. Cookies Policy

Our website uses the following types of cookies:

6. Data Retention

We retain enquiry and contact data for up to 2 years from the date of last interaction. Enrolment and payment records are retained for 7 years to comply with Indian accounting and tax regulations. Website analytics data is retained in aggregated form with no individual identifiers beyond 26 months.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including TLS encryption for all data in transit, restricted database access with role-based permissions, and regular security reviews of our systems. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Your Rights

You have the following rights in relation to your personal data:

• →Access: Request a copy of the personal data we hold about you.
• →Correction: Ask us to correct inaccurate or incomplete data.
• →Deletion: Request deletion of your data, subject to legal retention obligations.
• →Withdrawal of Consent: Unsubscribe from marketing communications at any time using the link in any email we send.
• →Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, email us at ceo@tensornova.in with the subject “Data Privacy Request”. We will respond within 30 days.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, including certification bodies and payment gateways. TensorNova is not responsible for the privacy practices of those sites and we encourage you to review their privacy policies separately.

10. Children's Privacy

Our training programmes are intended for adult professionals (18 years and above). We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify enrolled participants by email. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: